:root{--bg:#070a12;--panel:#0e1420;--panel2:#101826;--border:#1e2a3d;--text:#eef3fb;--muted:#8794ab;--accent:#3f7fff;--accent2:#00c8ff;--ok:#00f5a0;--danger:#ff4567;--warning:#ffb84d;--shadow:0 18px 50px rgba(0,0,0,.35)}
*{box-sizing:border-box}
html{overflow-x:hidden}
body{margin:0;background:radial-gradient(circle at 12% 0%,rgba(63,127,255,.10),transparent 32%),var(--bg);color:var(--text);font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",sans-serif;font-size:14px;overflow-x:hidden;max-width:100vw;min-height:100vh;display:flex;flex-direction:column}
a{color:inherit;text-decoration:none}
.muted{color:var(--muted)}
.mono{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:12px}

.topnav{display:flex;align-items:center;gap:14px;padding:14px 28px;border-bottom:1px solid var(--border);background:rgba(7,10,18,.88);backdrop-filter:blur(14px);position:sticky;top:0;z-index:10}
.brand{display:flex;align-items:center;gap:10px;font-weight:800;flex:0 0 auto}
.brand .mark{width:32px;height:32px;border-radius:9px;display:grid;place-items:center;background:linear-gradient(135deg,var(--accent),var(--accent2));color:#04101f}
.tabs{display:flex;gap:4px;flex:1 1 auto;min-width:0;overflow-x:auto;-webkit-overflow-scrolling:touch;scrollbar-width:none;justify-content:flex-end}
.tabs::-webkit-scrollbar{display:none}
.tabs a{padding:9px 14px;border-radius:8px;font-size:13px;color:var(--muted);white-space:nowrap;flex:0 0 auto;border:1px solid transparent}
.tabs a:hover{color:var(--text);background:rgba(255,255,255,.04)}
.tabs a.active{color:#fff;background:rgba(63,127,255,.14);border-color:rgba(63,127,255,.3)}
.whoami{display:flex;align-items:center;justify-content:center;gap:10px;flex-wrap:wrap;padding:8px 16px;font-size:12px;color:var(--muted);border-bottom:1px solid rgba(255,255,255,.04)}
.wrap{width:100%;max-width:1000px;margin:0 auto;padding:26px 20px;flex:1}
.foot{text-align:center;color:var(--muted);font-size:11.5px;padding:18px}

.page-head{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;margin-bottom:16px}
.page-head h1{margin:0;font-size:20px}
.panel{background:var(--panel);border:1px solid var(--border);border-radius:14px;overflow:hidden;box-shadow:var(--shadow);margin-bottom:18px}
.panel-head{padding:14px 18px;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap}
.panel-head h2{margin:0;font-size:14.5px}
.body{padding:18px}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;min-height:38px;padding:0 16px;border-radius:9px;border:1px solid var(--border);background:var(--panel2);color:var(--text);cursor:pointer;font:inherit;font-size:13px;white-space:nowrap}
.btn:hover{border-color:rgba(63,127,255,.5)}
.btn.primary{background:linear-gradient(135deg,var(--accent),var(--accent2));border-color:transparent;color:#04101f;font-weight:800}
.btn.danger{color:#ff7189;border-color:rgba(255,69,103,.35);background:rgba(255,69,103,.08)}
.btn.sm{min-height:32px;padding:0 12px;font-size:12.5px}
.field{margin-bottom:14px}
.field label{display:block;margin-bottom:6px;font-size:12px;color:var(--muted)}
.input,.select,.textarea{width:100%;min-height:40px;padding:0 12px;border-radius:9px;border:1px solid var(--border);background:#0a1018;color:var(--text);font:inherit;outline:none}
.textarea{padding:11px 12px;min-height:150px;resize:vertical;line-height:1.55}
.input:focus,.select:focus,.textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px rgba(63,127,255,.12)}
.form-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px}
.actions{display:flex;justify-content:flex-end;gap:8px;flex-wrap:wrap;margin-top:6px}
.hint{font-size:11.5px;color:var(--muted);margin-top:5px;line-height:1.5}

.badge{display:inline-flex;align-items:center;min-height:22px;padding:0 9px;border-radius:999px;font-size:10.5px;background:rgba(255,255,255,.06);color:var(--muted);white-space:nowrap}
.badge.ok{color:var(--ok);background:rgba(0,245,160,.08);border:1px solid rgba(0,245,160,.15)}
.badge.bad{color:var(--danger);background:rgba(255,69,103,.08);border:1px solid rgba(255,69,103,.15)}
.badge.warn{color:var(--warning);background:rgba(255,184,77,.08);border:1px solid rgba(255,184,77,.18)}
.badge.info{color:#7fb2ff;background:rgba(63,127,255,.1);border:1px solid rgba(63,127,255,.22)}
.badge.src-nethost{color:#7ee0ff;background:rgba(0,200,255,.08)}
.badge.src-mirrornet{color:#c9a5ff;background:rgba(160,110,255,.1)}
.alert{margin-bottom:16px;padding:12px 15px;border-radius:9px;border:1px solid var(--border);background:var(--panel);font-size:13px;line-height:1.5}
.alert.ok{color:var(--ok);border-color:rgba(0,245,160,.2)}
.alert.bad{color:#ff7189;border-color:rgba(255,69,103,.25)}
.empty{padding:44px 20px;text-align:center}
.empty .icon{width:60px;height:60px;border-radius:18px;margin:0 auto 16px;display:grid;place-items:center;font-size:26px;background:linear-gradient(145deg,rgba(63,127,255,.16),rgba(0,200,255,.08));border:1px solid rgba(63,127,255,.25)}
.empty h3{margin:0 0 8px;font-size:16px}
.empty p{margin:0 auto 18px;color:var(--muted);font-size:13px;max-width:360px;line-height:1.55}

/* ticket list */
.filter-tabs{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:14px}
.filter-tabs a{padding:7px 13px;border-radius:999px;border:1px solid var(--border);font-size:12.5px;color:var(--muted)}
.filter-tabs a.active{color:#fff;background:rgba(63,127,255,.16);border-color:rgba(63,127,255,.4)}
.tk-list{display:grid}
.tk{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:6px 14px;padding:14px 18px;border-bottom:1px solid rgba(255,255,255,.05);align-items:center}
.tk:last-child{border-bottom:0}
.tk:hover{background:rgba(255,255,255,.02)}
.tk .t-main{min-width:0}
.tk .t-subj{font-weight:700;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:block}
.tk .t-meta{font-size:12px;color:var(--muted);margin-top:4px;display:flex;gap:10px;flex-wrap:wrap}
.tk .t-side{text-align:right;display:grid;gap:6px;justify-items:end}

/* thread */
.thread{display:grid;gap:12px;margin-bottom:18px}
.msg{border:1px solid var(--border);border-radius:12px;background:var(--panel);overflow:hidden}
.msg.staff{border-left:3px solid var(--ok);background:rgba(0,245,160,.03)}
.msg.customer{border-left:3px solid var(--accent)}
.msg.system{background:transparent;border-style:dashed;text-align:center}
.msg-head{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap;padding:9px 14px;border-bottom:1px solid rgba(255,255,255,.05);font-size:12px}
.msg-head strong{font-size:13px}
.msg-body{padding:14px;line-height:1.65;word-break:break-word;font-size:13.5px}
.msg-body pre{background:#070a10;border:1px solid var(--border);border-radius:8px;padding:10px 12px;overflow-x:auto;margin:8px 0;font-size:12.5px}
.msg-body code{font-family:ui-monospace,Menlo,Consolas,monospace;background:rgba(255,255,255,.07);padding:1px 5px;border-radius:4px;font-size:12.5px}
.msg-body pre code{background:none;padding:0}
.msg-body a{color:var(--accent2);text-decoration:underline}
.atts{display:flex;flex-wrap:wrap;gap:8px;padding:0 14px 14px}
.att{display:inline-flex;gap:6px;align-items:center;padding:6px 10px;border:1px solid var(--border);border-radius:8px;background:#0a1018;font-size:12px}
.att:hover{border-color:rgba(63,127,255,.5)}
.kv{display:grid;gap:10px;font-size:13px}
.kv div{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}
.kv span:first-child{color:var(--muted);flex:0 0 auto}
.kv span:last-child{text-align:right;word-break:break-word}
.info-bar{display:flex;gap:10px 18px;flex-wrap:wrap;font-size:12.5px;color:var(--muted);margin-top:8px}

/* rating */
.rate{display:flex;flex-direction:row-reverse;justify-content:flex-end;gap:4px}
.rate input{position:absolute;opacity:0;pointer-events:none}
.rate label{font-size:30px;line-height:1;cursor:pointer;color:#33405a;transition:color .12s}
.rate label:hover,.rate label:hover ~ label,.rate input:checked ~ label{color:var(--warning)}
.stars{color:var(--warning);letter-spacing:2px}

/* kb */
.kb-hero{text-align:center;padding:26px 10px 8px}
.kb-hero h1{margin:0 0 6px;font-size:24px}
.kb-hero p{margin:0 0 18px;color:var(--muted)}
.kb-search{max-width:560px;margin:0 auto;display:flex;gap:8px}
.kb-cats{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px;margin:22px 0}
.kb-cat{background:var(--panel);border:1px solid var(--border);border-radius:14px;padding:18px;display:block}
.kb-cat:hover{border-color:rgba(63,127,255,.5)}
.kb-cat strong{display:block;margin-bottom:6px}
.kb-cat span{color:var(--muted);font-size:12.5px}
.kb-list a{display:flex;justify-content:space-between;gap:12px;padding:13px 18px;border-bottom:1px solid rgba(255,255,255,.05)}
.kb-list a:last-child{border-bottom:0}
.kb-list a:hover{background:rgba(255,255,255,.02);color:var(--accent2)}
.article{line-height:1.75;font-size:14.5px}
.article h3{margin:26px 0 8px;font-size:17px}
.article h4{margin:20px 0 6px;font-size:15px}
.article p{margin:0 0 14px}
.article ul,.article ol{margin:0 0 14px;padding-left:22px}
.article li{margin-bottom:5px}
.article pre{background:#070a10;border:1px solid var(--border);border-radius:10px;padding:14px;overflow-x:auto;font-size:13px;line-height:1.7}
.article code{font-family:ui-monospace,Menlo,Consolas,monospace;background:rgba(255,255,255,.07);padding:1px 6px;border-radius:4px;font-size:13px}
.article pre code{background:none;padding:0}
.article a{color:var(--accent2);text-decoration:underline}
.suggest{margin-top:10px;border:1px solid rgba(63,127,255,.3);background:rgba(63,127,255,.07);border-radius:10px;padding:12px 14px;font-size:13px}
.suggest strong{display:block;margin-bottom:6px}
.suggest a{display:block;padding:4px 0;color:var(--accent2)}
.suggest a:hover{text-decoration:underline}
.pager{display:flex;gap:6px;justify-content:center;padding:14px;flex-wrap:wrap}
.pager .pg{min-width:34px;height:34px;display:inline-grid;place-items:center;border:1px solid var(--border);border-radius:8px;font-size:12.5px;color:var(--muted)}
.pager .pg.cur{color:#fff;border-color:rgba(63,127,255,.5);background:rgba(63,127,255,.16)}
.login-card{max-width:480px;margin:30px auto;text-align:center}
.login-card .sites{display:grid;gap:10px;margin-top:18px}

@media (max-width:640px){
    .topnav{padding:10px 14px;gap:8px}
    .brand{font-size:13px;gap:6px}
    .brand .brand-text{display:none}
    .brand .mark{width:28px;height:28px;font-size:13px}
    .tabs a{padding:8px 11px;font-size:12.5px}
    .wrap{padding:16px 12px}
    .body{padding:14px}
    .panel-head{padding:12px 14px}
    .tk{padding:12px 14px}
    .kb-hero h1{font-size:20px}
    .kb-search{flex-direction:column}
    .rate label{font-size:34px}
    .btn{padding:0 13px}
}

/* ---------- Tünd/açıq tema ---------- */
:root[data-theme=light]{--bg:#f3f6fb;--panel:#ffffff;--panel2:#eef2f9;--border:#d8e0ee;--text:#14203a;--muted:#5b6a84;--accent:#2f6df0;--accent2:#0aa5d6;--ok:#0a9f6b;--danger:#d93352;--warning:#c97a00;--shadow:0 12px 34px rgba(30,50,90,.10)}
:root[data-theme=light] body{background:radial-gradient(circle at 12% 0%,rgba(47,109,240,.07),transparent 32%),var(--bg)}
:root[data-theme=light] .topnav{background:rgba(255,255,255,.9)}
:root[data-theme=light] .msg-body pre,:root[data-theme=light] .article pre{background:#f1f4fa}
:root[data-theme=light] .msg-body code,:root[data-theme=light] .article code{background:rgba(20,32,58,.07)}
:root[data-theme=light] .input,:root[data-theme=light] .select,:root[data-theme=light] .textarea{background:#fff}
:root[data-theme=light] .btn{background:#fff}
:root[data-theme=light] .btn.primary{background:linear-gradient(135deg,var(--accent),var(--accent2));color:#fff}
:root[data-theme=light] .tk:hover,:root[data-theme=light] .kb-list a:hover{background:rgba(20,32,58,.03)}
.theme-btn{background:transparent;border:1px solid var(--border);color:var(--text);border-radius:9px;min-width:34px;height:34px;cursor:pointer;font-size:15px;flex:0 0 auto}

/* ---------- Timeline ---------- */
.timeline{display:flex;gap:0;margin:0 0 16px;padding:14px 12px;background:var(--panel);border:1px solid var(--border);border-radius:14px;overflow-x:auto}
.timeline .step{flex:1 0 110px;text-align:center;position:relative;font-size:12px;color:var(--muted);padding:0 6px}
.timeline .step::before{content:"";position:absolute;top:11px;left:-50%;width:100%;height:2px;background:var(--border);z-index:0}
.timeline .step:first-child::before{display:none}
.timeline .dot{position:relative;z-index:1;width:24px;height:24px;border-radius:50%;margin:0 auto 6px;display:grid;place-items:center;background:var(--panel2);border:2px solid var(--border);font-size:12px}
.timeline .step.done{color:var(--text)}
.timeline .step.done::before{background:var(--ok)}
.timeline .step.done .dot{background:var(--ok);border-color:var(--ok);color:#04130c}
.timeline .step.now .dot{border-color:var(--accent);box-shadow:0 0 0 4px rgba(63,127,255,.18)}
.timeline small{display:block;color:var(--muted);font-size:11px;margin-top:2px}

/* ---------- Gözlənilən cavab müddəti, səs, skrinşot ---------- */
.eta{display:flex;gap:8px;align-items:center;padding:10px 14px;border-radius:10px;background:rgba(63,127,255,.08);border:1px solid rgba(63,127,255,.25);font-size:12.5px;margin-bottom:14px}
.vote{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-top:18px;padding-top:14px;border-top:1px solid var(--border)}
.vote form{display:inline}
.dropzone-hint{font-size:11.5px;color:var(--muted);margin-top:4px}
.textarea.drag{outline:2px dashed var(--accent);outline-offset:2px}
.pasted-list{display:flex;gap:8px;flex-wrap:wrap;margin-top:8px}
.pasted-list span{font-size:12px;padding:4px 9px;border:1px solid var(--border);border-radius:999px}

.alert.info{color:#6ccfff;border-color:rgba(10,143,192,.35)}
.alert.warn{color:#ffc857;border-color:rgba(255,200,87,.35)}